Current statement on COVID-19

March 25, 2020 COVID-19 Update from PAWS Veterinary & Grooming

 At this time we are operating with limited services, and are asking for your cooperation with measures to prevent the spread of this virus to our clients and staff.

Please see below for details.  We are currently offering Veterinary care for required/medical needs, but not wellness care.  Grooming services have been sadly discontinued at this time and we sincerely apologize for any inconvenience.

Please inform a staff member if you are experiencing signs of coughing, difficulty breathing, fever, fatigue or have any health concerns by phone/email prior to entering our facility.

During this time we are doing every thing we can to protect our community and everyone involved in our business.  The following are cautionary procedures we have put into place and will remain in effect until it is determined no longer necessary:

  • WE CURRENTLY HAVE A CLOSED-DOOR POLICY.  Our entrance is LOCKED in order to keep our environment as safe as possible for you, your pets, and our staff.  A doorbell is in place for those arriving for appointments, or picking up food or prescriptions.  
  • Please be patient if the door is not answered immediately. We are only allowing one person at a time in our reception area to meet social distancing requirements. If you are waiting outside to come in please keep a 2 m (6 ft) distance from others and please use the hand sanitizer lotion provided on our door before entering.
  • We ask that only ONE person with decision-making authority come for appointments and drop offs. We will only be allowing entry to one person and we apologize for any inconvenience this may cause but want to do everything we can to protect you and our staff.
  • ALL medication refills and food orders must be made in advance, via phone / email / or text (please do not come in person to order items or make appointments at this time).  Additionally, we strongly urge ALL of our clients to use Vetstore for ordering all medications and diets, allowing ease of pre-payment (and currently free delivery to your home).  We would be happy to walk you through the process and set you up! Credit card payments can also be made over the phone, or payment via interac email transfer to limit in-person transactions.  Cash payments are NOT currently being accepted.
  • Please be patient with your special order items; due to an increase in pet owners ordering to stock up on supplies, our orders may be delayed.  We understand this is frustrating, and will do anything we can to support you! Please order food and medications as far in advance as possible (we recommend one week).
  • Please note we are operating with less support staff at the moment; your questions and concerns are important to us, so please be patient as we attempt to address them!
  • We are asking any client who has any symptoms of illness to please not present to our clinic.   There will be no cancellation fees in place for any appointments missed during this time.
  • We are continuing to offer veterinary care for required/medical services.  We are not going to offer wellness exams, annual vaccines (except puppies and kittens completing their initial vaccine series) or other non-urgent veterinary care until further notice.  Please contact us if your pet is due for bloodwork or medication refills to discuss.
  • Please be on time (but not early) for your veterinary or grooming appointment.  This is very important as we are staggering our appointments in order to ensure we can disinfect between each client wherever possible, and to encourage social distancing.
  • In some cases your pet may need to be seen regardless of your health and it is very important to us that we help you and your pet.  In these cases please communicate your health status by phone/email prior to your appointment and we will work with you to take all necessary steps to decrease the risk of infection to our staff and clients.
  • Consent forms will be emailed to you the night prior to your drop off / surgical appointment.  Please bring signed copies in when you drop off your pet.
  • Our staff are continuously washing their hands, using hand sanitizer, sanitizing all surfaces in human contact and will take all the necessary steps to keep everyone safe and healthy.
  • Our staff members have been advised to adhere to the Government of Canada regulations to self quarantine if they are experiencing any of the above symptoms and this measure will be strictly enforced. Please know our company will fully support and compensate all staff that may need to quarantine themselves.
  • You can order your pets foods, supplies, and supplements for delivery to your home using our online ordering system, which we highly recommend if you have any concerns!

Please note at this time there is no evidence that suggest your pets can contract, infect, or spread COVID-19 to humans.

Please visit the Government of Canada website  for current updates on recommendations and regulations

Thank-you for your cooperation during this time and please stay safe.  We will continue to provide updates with the status of our clinic as they arise.

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